Refund and Returns Policy

🔄 Refund & Returns Policy – MOUNTNEST LLC

Last Updated: [Insert Date]

🏔️ Our Promise to You

At MOUNTNEST LLC, we stand by the quality of our products. If you’re not fully satisfied with your purchase, we’re here to make things right. This policy explains how returns and refunds work.

📦 Returns

✅ Eligibility for Returns

You can return an item within 30 days of delivery if:

• The item is unused and in original condition 🆕
• It is returned in its original packaging 📦
• You have proof of purchase (receipt or order number) 🧾

❌ Non-Returnable Items

Some items cannot be returned, including:

• Clearance & Flash Deal products ⚡
• Gift cards 🎁
• Personalized or customized items ✂️
• Opened personal care products for hygiene reasons 🚫

💸 Refunds

💵 Refund Process

Once we receive and inspect your return, we will notify you of approval or rejection.
If approved:

• Refunds are issued to your original payment method
• Processing usually takes 5–7 business days

🔁 Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at info@mountnestllc.com.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the product was defective or the wrong item was delivered.
• For defective/damaged items, we will provide a prepaid return label.

📝 Steps to Return an Item

1. 📧 Contact us at info@mountnestllc.com with your order number and reason for return.
2. 📦 Package the item securely in original packaging.
3. 🚚 Ship it back using the return label provided (if applicable).
4. 💳 Receive your refund or replacement once processed.

❓ Frequently Asked Questions

⏳ How long does it take to get a refund?

Typically 5–7 business days, depending on your bank/payment provider.

⚡ What if I received a damaged or wrong product?

Please contact us immediately with photos, and we’ll resolve it quickly.

🛍️ Can I return a Clearance or Flash Deal item?

No. All Clearance and Flash Deals are final sale and not eligible for return/refund.

📞 Contact Us

For return or refund requests, reach out to our support team:

• 📧 Email: info@mountnestllc.com
• 📞 Phone: +1 214 639 8350
• 🏢 Address: 7901 4th St N #28535, St. Petersburg, FL, 33702, USA

✨ At MOUNTNEST LLC, we value your trust. Our Refund & Returns Policy is designed to give you peace of mind while shopping with us. ✨